Streaming your favorite shows and movies on Paramount Plus should be a smooth experience, but if your screen keeps freezing, it can quickly turn into a frustrating nightmare.
Don’t worry, though—I’ve got you covered.
In this guide, we’ll go over the common reasons for freezing issues and the best ways to fix them so you can get back to uninterrupted streaming.
Also Read: Paramount Plus Not Working on Fire Stick? Here's How to Fix It
Why Does Paramount Plus Keep Freezing?
There are a few reasons why Paramount Plus might keep freezing, and most of them can be resolved with some quick troubleshooting. Here are the most common culprits:
-
Weak Internet – Slow or unstable Wi-Fi can cause buffering.
-
Outdated Software – An old app or device software can affect performance.
-
App Cache – Corrupted temporary files can cause glitches.
-
Server Issues – Outages or high traffic may disrupt streaming.
-
Device Limitations – Older devices may struggle with HD streaming.
Troubleshooting Steps to Fix Paramount Plus Freezing
Check and Improve Your Internet Connection
To fix freezing issues, start by checking your internet connection, as it's often the main culprit.
First, run a speed test to ensure your connection meets Paramount Plus’s minimum requirement of 5 Mbps for HD streaming.
If needed, restart your modem and router by unplugging them for 30 seconds before plugging them back in.
For a more stable connection, consider switching to a wired Ethernet connection instead of Wi-Fi.
Finally, reduce network load by disconnecting other devices, especially those streaming videos or gaming, to free up bandwidth.
Update the Paramount Plus App & Your Device
To ensure optimal performance, it's important to keep both the Paramount Plus app and your device software updated.
For mobile devices, check the App Store (iOS) or Google Play Store (Android) for any available updates.
If you're using a streaming device like Roku, Fire Stick, or a Smart TV, navigate to the device’s app store to update the Paramount Plus app.
Additionally, check your device’s settings menu for any system updates to ensure your software is current.
This helps maintain compatibility and performance improvements.
Clear Cache and App Data
To fix freezing issues, clearing the cache and app data can help.
On Android, go to Settings > Apps > Paramount Plus > Storage, then tap "Clear Cache" and "Clear Data." For iPhone users, uninstalling and reinstalling the app will clear cached data.
On Smart TVs and streaming devices, navigate to Settings > Applications > Manage Installed Apps, select Paramount Plus, and clear the cache/data.
Restart Your Device
Restarting your device can often resolve temporary glitches.
Simply turn off your streaming device, unplug it for about 30 seconds, and then plug it back in and turn it on.
This quick reset can help clear any minor issues and improve performance.
Check for Paramount Plus Server Issues
If the freezing issue continues, it might not be on your end.
Check if Paramount Plus is experiencing server issues by visiting Downdetector or their official Twitter support page.
If there’s an outage, you’ll need to wait for Paramount Plus to resolve the problem.
Lower Video Streaming Quality
If you're experiencing freezing due to slow internet, lowering the video quality can help. Simply open the Paramount Plus app, navigate to Settings, and select Video Quality.
From there, choose a lower resolution, such as 720p or SD, instead of 1080p or 4K, to reduce buffering and improve streaming stability.
Try Streaming on a Different Device
If Paramount Plus is freezing on your Smart TV, try streaming on a phone, tablet, or computer to see if the issue continues.
If the app works smoothly on another device, the problem may lie with your TV’s hardware or software, which might require an update or troubleshooting.
Uninstall and Reinstall the App
If none of the previous solutions resolve the issue, uninstall and then reinstall the Paramount Plus app.
This action will clear any potentially corrupted files and give you a fresh installation, which can help restore smooth streaming.
Disable VPN or Ad Blockers
If you're using a VPN to access Paramount Plus from another region, it could be causing conflicts with the app, leading to freezing.
Disable the VPN and check if the issue stops. Additionally, any active ad blockers might also interfere with streaming, so try turning them off as well.
Contact Paramount Plus Support
If all else fails and the freezing persists, reach out to Paramount Plus customer support.
You can visit their help center on the official website, use the live chat for quick assistance, or call their customer support line if it’s available in your country.
Final Thoughts
Paramount Plus freezing issues can be annoying, but most of the time, they can be fixed with simple troubleshooting.
A stable internet connection, up-to-date software, and regular cache clearing can significantly improve your streaming experience.
If the problem persists, checking for server issues or reaching out to customer support should be your next step.
Also Read: Paramount Plus Not Working on Fire Stick? Here's How to Fix It
